If your Delivery Address is different to the Billing Address, please fill out the delivery address form during checkout.

Please remember that a signatory is required to be at the Delivery Address during the day between 9:00am and 5.30pm, to receive and sign for the delivery. In the event that no-one is present, the Courier Company will leave a card to say they called. Please contact them to re-arrange your delivery for a convenient date.

We may need to provide your name and contact number to the third party Delivery Company, so that they can arrange your delivery. By completing an order with us, you give us consent to provide these details to the Delivery Company.

We use third party Couriers for deliveries. We are not responsible for the accuracy or timekeeping of the Courier Companies. We will however, do our very best to help with any difficulties in delivery, to ensure the order arrives to you as seamlessly as is possible.

EXERCISING YOUR RIGHT TO CHANGE YOUR MIND (Consumer Contracts Regulations 2013)

As you have bought our products online, if you are an individual acting for purposes wholly or mainly outside your trade, business, craft or profession, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

HOW LONG DO I HAVE TO CHANGE MY MIND?

Our timeframes are more generous than the statutory minimum and you have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods. For more information, find out more in our terms of supply.

If you are unsatisfied with your order, for what ever reason, send your returns, along with the original packing slip, as supplied with your order, to the following address:

RETURNS
STUDIO WILLIAM WELCH LTD
UNIT C1
THE BRIDGE BUSINESS CENTRE
TIMOTHYS BRIDGE ROAD
STRATFORD-UPON-AVON
WARWICKSHIRE
CV37 9HW
ENGLAND

Your returned items will be inspected by our quality control team, after which we will refund the price you paid for the items returned. For more information, find out more in our terms of supply.

Our ethos is to give you the best customer experience possible, and for us, cutlery can only be truly appreciated once it is being held in your hand. We offer a sample service where you can choose three* of your final candidates, from our ranges and finishes, to see in person at home. You can feel the weight, see what matches your current tableware, and really experience the cutlery in person.

We believe that the sample service helps you make an informed decision, reducing waste (a big part of our green business credentials).

Choose between your 3 favourite ranges. We will charge a nominal fee at a lower cost for you to see the cutlery at home.

We offer a full refund on the sample products returned, provided they are un-used and in a resalable condition. Please note you are responsible for the cost of postage and returns, and the cost of these will not be refunded.

3 is the magic number: We limit the number of samples to a selection of three at any one time, as they are offered at a lower price point, to help you make an informed decision. Too many samples will also cloud your decision making process. We have found that three ranges gives you the perfect number to make the right choice.