SERVICES

If your Delivery Address is different to the Billing Address, please fill out the delivery address form during checkout.

Please remember that a signatory is required to be at the Delivery Address during the day between 9:00am and 5.30pm, to receive and sign for the delivery. In the event that no-one is present, the Courier Company will leave a card to say they called. Please contact them to re-arrange your delivery for a convenient date.

We may need to provide your name and contact number to the third party Delivery Company, so that they can arrange your delivery. By completing an order with us, you give us consent to provide these details to the Delivery Company.

We use third party Couriers for deliveries. We are not responsible for the accuracy or timekeeping of the Courier Companies. We will however, do our very best to help with any difficulties in delivery, to ensure the order arrives to you as seamlessly as is possible.

EXERCISING YOUR RIGHT TO CHANGE YOUR MIND (Consumer Contracts Regulations 2013)

As you have bought our products online, if you are an individual acting for purposes wholly or mainly outside your trade, business, craft or profession, you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

HOW LONG DO I HAVE TO CHANGE MY MIND?

Our timeframes are more generous than the statutory minimum and you have 30 days after the day you (or someone you nominate) receives the goods, unless your goods are split into several deliveries over different days. In this case you have until 30 days after the day you (or someone you nominate) receive the last delivery to change your mind about the goods. For more information, find out more in our terms of supply.

If you are unsatisfied with your order, for what ever reason, send your returns, along with the original packing slip, as supplied with your order, to the following address:

RETURNS
STUDIO WILLIAM WELCH LTD
UNIT C1
THE BRIDGE BUSINESS CENTRE
TIMOTHYS BRIDGE ROAD
STRATFORD-UPON-AVON
WARWICKSHIRE
CV37 9HW
ENGLAND

Your returned items will be inspected by our quality control team, after which we will refund the price you paid for the items returned. For more information, find out more in our terms of supply.

Our ethos is to give you the best customer experience possible, and for us, cutlery can only be truly appreciated once it is being held in your hand. We offer a sample service where you can choose three* of your final candidates, from our ranges and finishes, to see in person at home. You can feel the weight, see what matches your current tableware, and really experience the cutlery in person.

We believe that the sample service helps you make an informed decision, reducing waste (a big part of our green business credentials).

Choose between your 3 favourite ranges. We will charge a nominal fee at a lower cost for you to see the cutlery at home.

We offer a full refund on the sample products returned, provided they are un-used and in a resalable condition. Please note you are responsible for the cost of postage and returns, and the cost of these will not be refunded.

3 is the magic number: We limit the number of samples to a selection of three at any one time, as they are offered at a lower price point, to help you make an informed decision. Too many samples will also cloud your decision making process. We have found that three ranges gives you the perfect number to make the right choice.

You can only order three Sample Service sets at any one time. If you would like more then three sets at any one time please email online@studiowilliam.com to discuss with our Customer Service Team.

Checkout with PayPal, so you never have to expose your payment details to third party websites. PayPal uses the latest in data encryption and anti-fraud technology to help keep your information secure, reducing the risk of online fraud.

Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account and add your payment method to complete your purchase.

If your MasterCard credit or debit card or Maestro card is issued by one of the following financial institutions you can register for a MasterCard SecureCode. SecureCode is MasterCard’s solution for making online payments safer and more secure. It complies with all the requirements of 3D Secure – the industry protocol for online transactions.

Sage Pay is Europe's leading independent payment service provider (PSP) and is one of the most trusted payment brands. Payment security and fraud prevention are two of their top priorities. Thousands of businesses already entrust us with their security because we keep our customer's data secure.

All of Sagepay's transactions are encrypted to the highest global standards. Our payment systems are monitored and audited regularly by a world leading Qualified Security Assessors (QSA), so you can be confident our services are completely secure.

We would like to take just a few minutes of your time so you can read through this important information on how best to care for your brand new cutlery so they keep their beauty and you can enjoy using your cutlery for many years. By following the simple steps below you will be able to maintain your cutlery as near to its original condition. Within this guide we target the most common problems to cutlery issues and we offer helpful advice.

When using a dishwasher to clean your cutlery we recommend using vertical dishwasher baskets, to reduce scratching. To do this, simply place the handles downwards into the cutlery basket with the utensil heads facing upwards, as this will reduce scratching from fork tines and knife blades. Do not overcrowd the dishwasher basket compartments.

Once the wash cycle has finished take a few moments to remove your cutlery and to restore its natural finish by polishing with a dry soft cloth. This is more important with knives as they are made from different steel and are more prone to corrosion if left in the moist atmosphere of the drying cycle on a regular basis.

This website is brought to you by Studio William Welch Limited. We take the privacy of our website users very seriously. We ask that you read this privacy policy (Policy) carefully as it contains important information about how we will use your personal data.
For the purposes of the Data Protection Act 1998, Studio William Welch Limited ('we' or 'us') are the 'data controller' (ie the company who is responsible for, and controls the processing of, your personal data).

We will obtain personal data about you (such as your name and email address) whenever you complete an online form. For example, we will obtain your personal data when you sign up to join our email list, create an account or buy our products.
We may monitor your use of this website through the use of cookies and similar tracking devices. For example, we may monitor how many times you visit, which pages you go to, traffic data, location data and the originating domain name of a user's internet service provider. This information helps us to build a profile of our users. Some of this data will be aggregated or statistical, which means that we will not be able to identify you individually. For further information on our use of cookies, please see our cookie policy.

We will use your personal data for the purposes described in the data protection notice that was given to you at the time your data were obtained. These purposes include:
• To help us identify you and any accounts you hold with us;
• administration;
• Customer profiling and analysing your purchasing preferences;
• Marketing—see 'Marketing and opting out', below;
• Fraud prevention and detection;
• Billing and order fulfilment;
• Customising this website and its content to your particular preferences;
• To notify you of any changes to this website or to our products that may affect you;
• Security vetting; and
• Improving our products.

We will use technical and organisational measures to safeguard your personal data, for example we restrict access to your data and payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology).
While we will use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

You have the right, subject to the payment of a small fee to request access to personal data that we may process about you. If you wish to exercise this right, you should:
• Put your request in writing;
• Include proof of your identity and address (eg a copy of your driving licence or passport, and a recent utility or credit card bill); and
• Specify the personal data you want access to.

You have the right to require us to correct any inaccuracies in your data free of charge. If you wish to exercise this right, you should:
• Put your request in writing;
• Provide us with enough information to identify you (eg account number, user name, registration details); and
• Specify the information that is incorrect and what it should be replaced with.

You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
• Put your request in writing (an email sent to online@studiowilliam.com with a header that says 'Unsubscribe' is acceptable);
• Provide us with enough information to identify you (eg your full name and account details if you have an account with us); and
• If your objection is not to direct marketing in general, but to direct marketing by a particular channel (eg email), please specify the channel you are objecting to.

We welcome your feedback and questions. If you wish to contact us, please send an email to online@studiowilliam.com. Our registered office is Goose Hill, Charingworth, Chipping Campden, Gloucestershire GL55 6NU.
We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.

By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on our website and communicate the changes to you in writing. We will contact you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.